Making Teams Work brings the clarity, communication discipline and decision-making frameworks of aviation into the business environment.
We specialise in strengthening how teams communicate, collaborate and execute - ensuring leaders and their people move with alignment, shared understanding and confidence. Our structured approach simplifies complex human dynamics, improves cross-team engagement, and creates the conditions for high performance.
Throughout every engagement, we provide steady, practical support so teams not only understand the changes they are making, but embed them in a way that endures. Our methodologies help leaders build cohesive, capable teams while staying anchored to their strategic priorities.
Every organisation feels the cost of friction - the missed signals, unclear expectations, avoidable rework, and decisions slowed by misalignment.
These drains consume time, money and energy.
Aviation has long understood that even with world-class systems, processes and technology, people remain the critical variable. The principles of Crew Resource Management (CRM) were designed to help high-stakes teams communicate clearly, operate safely and perform consistently - and they translate powerfully into business settings.
When communication is clear, accountability is shared, and decision-making is confident, teams become more agile, more resilient and better able to meet challenges head-on.
Your organisation is only as strong as the people within it. Our role is to help your teams work - better, smarter, and together.
Our Needs Analysis guide is designed to help you understand whether what we've got is what you're after.
Identify your unique needs
Email your completed analysis to christen@makingteamswork.co
Have us assess those needs
Great stuff! You can check your email for the link to download your Needs Analysis form. Don't forget to email it back to us so we can assess it.
Proven Methodology
Aviation operates in environments where clarity, coordination and calm decision-making matter. The tools that flight crews rely on to perform under pressure form the backbone of our approach to team performance.
Tailored To Your Context
While human dynamics follow recognisable patterns, each organisation is unique. We adapt our frameworks to your culture, strategy and operational reality - ensuring the work is both relevant and effective.
Track Record of Impact
We’ve supported organisations across industries and geographies through leadership transitions, strategic realignment, cultural reset, change management and succession planning. Our focus is always on practical outcomes that strengthen performance.
Support Through Implementation
We don’t simply design strategies - we walk alongside your team to help ensure the work is embedded. Our involvement is pragmatic, structured and collaborative, supporting leaders to maintain momentum and achieve sustained results.
Big Picture Viewpoint
International experience allows us to bring adaptability, cultural awareness, and a broader perspective on global issues to New Zealand’s increasingly diverse and globally connected business environment.
About Christen
Christen Killick is the founder of Making Teams Work. With 18 years as a commercial pilot and more than a decade supporting organisations across multiple industries, she applies the human factors, communication and leadership principles used in aviation to help teams operate with clarity and cohesion.
Her work is grounded, practical and forward-focused - designed to help leaders and teams communicate effectively, collaborate confidently, and deliver results in dynamic environments.
Our Services
Leading people through growth, change or complexity can feel overwhelming - especially when you’re navigating shifting priorities, new structures or diverse personalities.
We support leaders in managing their most important asset: their people.
From team development and leadership alignment to communication frameworks and strategic facilitation, we help you create conditions where your people can thrive and your organisation can move forward with confidence.
Explore how we can support your team.
Get In Touch
If you haven't already downloaded our Needs Analysis form above, please do so. It'll help us better identify how we can help.
